Crisis handling by Emirates was commendable
Congratulations to the captain and crew of Emirates Flight EK521 for handling the crisis efficiently (Plane catches fire at Dubai airport; Emirates confirms ‘incident’, August 4).
The Dubai International Airport emergency response team also deserves applause for their efficiency in handling the situation. Emirates’ crisis management and communications team also set an example for others to follow.
Everyone will agree that crisis management is not an easy task these days, especially considering that rumour spreads like wildfire through social media.
The airline came up with timely statements and updates to avoid any rumour. Lastly, I salute the fireman, Jassim Al Baloushi, for his act of bravery. May his soul rest in peace.
Ramesh Menon, Abu Dhabi
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