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Community Service

‘Abandoned’ Cars gather dust at Abu Dhabi airport

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ABU DHABI // Scores of luxury cars and sports utility vehicles are gathering dust in the short-term car park at Abu Dhabi airport.
According to the airport’s website, vehicles should be left there for no more than three days. And few would choose to with parking costing Dh240 a day.

But many of the cars have clearly been there for months – long enough for tyres to go flat and windows to become caked with sand and salt.

Beneath the grime, the marques are a checklist of luxury – BMW, Mercedes, Lexus, a Chevrolet Camaro S5 and a Jaguar XK8.

Also accumulating dust are sport utility vehicles such as a Nissan Prado, a Ford Escape, a Ford Edge and a Chevrolet Avalanche.

Others include a Kia Optima, Kia Rio, Honda Civic, Honda City, Nissan Altima and Nissan Tiida, Mazda 3, Hyundai Accent, Toyota Yaris, and a Peugeot 207.

“I’ve seen a few cars here that are covered with dust,” said MT Hassan, a Sudanese public relations officer.

“Maybe some of the owners will return, while others may have already left the country. We really don’t know.”

Ramesh Menon, 45, a technical officer at an Abu Dhabi government company, suspects the latter.

He visited the airport in mid-July. When he returned this week, the same cars remained parked.

“If there is a genuine owner who has parked there by mistake, he or she will claim it,” Mr Menon said. “If it is deliberate, the car should be auctioned off to the public.”

The flat tyres are a giveaway, he added. “Abu Dhabi airport has tight security measures. I don’t think someone will go to the car park and puncture the tyres.”

As on dirty cars everywhere, passers-by have inscribed messages in the dust. Some, including a black Ford Edge Sport and a white Honda Civic, bear the time-honoured “clean me”, while the rear windscreen of a blue-green Hyundai Tucson claims its owner has “gone fishing”.

A check on some of the number plates through the police website reveals the cars have a number of traffic and Salik fines.

One, a black Jaguar XK8 with Abu Dhabi plates, has accumulated Dh1,350 in fines – two for speeding in Abu Dhabi in June and July, and another for speeding in Dubai in May.

A grey Nissan Altima with Abu Dhabi plates had five Dubai police fines totalling Dh3,100 between December 2010 and April 2011.

A green BMW saloon, also with Abu Dhabi plates, had two Dubai fines from October 2009, and another from April 2010, totalling Dh1,900. A Kia Optima had a Dh100 fine from Oman, while a Kia Rio racked up nine Salik fines, totalling Dh450, between November 2009 and February 2010. Both cars have Dubai plates.

“The authorities should now consider removing them to allow other cars to park in this area meant for short-term parking,” Mr Menon said. “These cars are eating up a lot of space and it gives a bad image to the city.”
A spokesperson for the Abu Dhabi Airports Company yesterday declined to comment.



Several cars sit covered in dust, seemingly abandoned at the Abu Dhabi Airport short-term parking lot as seen on Wednesday afternoon, August 1, 2012. Silvia Razgova / The National

To read it in original, please visit THE NATIONAL online

Time for Etisalat to improve its airport presence

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Although it is the major telecommunications service provider in the UAE, Etisalat still falls short when it comes to providing good customer service.

At Abu Dhabi Airport, the location of the only Etisalat payment machine is unknown even to many of the airport staff. The plight of a visitor can be imagined.

When I tried to deposit money in the machine recently, it would not accept any notes. When I called the Etisalat contact centre to report this error, I failed to convince the operator about the importance of this issue.

He wanted to have the machine’s ID number, which was not displayed. I told him the machine’s location – it is just in front of the Etihad and NBAD offices on the mezzanine floor – but he was adamant about getting this number so he could log the complaint.

I wonder whether the machine was finally repaired. Considering the value of Etisalat’s reach and its prominence in this country, I think it should have a customer support and sales counter at the airport arrivals terminal.

This is especially significant as the airport will be the gateway for all the visitors arriving for the new season of international events, including the Formula One race.

Ramesh Menon, Abu Dhabi
To read it in original, please visit THE NATIONAL online

Abandoned cars send a message

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Abandoned cars send a message

I recently visited Abu Dhabi International Airport’s short-term car park and was shocked to see many cars there completely covered in dust.
Some of them had punctured tyres and the dust was inscribed with graffiti, so I guessed that they had been there for a long time. This was confirmed when I visited 10 days later and the same vehicles were still there.
I am not sure whether these are cars parked in the wrong place by travellers who are on long holidays or they have been abandoned by people who have left the country for good.
Graffiti on one of them saying “Gone fishing” made me think the latter might be the case.
I hope the relevant authorities at the airport can remove these vehicles, as they provide an unpleasant sight for visitors.
With several key events scheduled to happen immediately after Ramadan, this is one thing the authorities should take into consideration in their efforts to continue to keep the city neat and clean.
Ramesh Menon, Abu Dhabi
To read it in original, please visit THE NATIONAL online.

Highway facilities require attention

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Highway facilities require attention
There is a serious lack of clean toilets at the highway petrol stations between Abu Dhabi and Dubai.
Even in the existing, limited number of toilets, hygiene needs seem to have been neglected.
Visit one on any given busy evening or morning, and it’s obvious that these toilets are not as well-maintained or cleaned as they should be.
Bear in mind that these are international roads connecting to bordering countries, and that children will need to use them.
I hope the petrol stations and health authorities initiate measures to address this issue.
Ramesh Menon, Abu Dhabi
To read it in original, please visit The National online.

Hungry Drivers

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Hungry drivers
This year being one of the hottest and longest Ramadan days, it is a matter of concern for all who are on the road right before iftar. On the first day of Ramadan, I happened to witness and experience at least three near-accidents in Abu Dhabi, Dubai and Sharjah roads. This is really dangerous and I hope that no one gets hurt. Could the relevant authorities come out with clear guidelines, stricter rules and fines to those who drive extremely fast?
From Mr Ramesh Menon
Abu Dhabi

To read it in original, please visit GULF NEWS online.

You may please read the below article and actions which followed the above report:

Police warn motorists to drive safely — especially before iftar

Message of safety for Holy Month

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Message of safety for Holy Month
The Holy Month of Ramadan is underway and with it comes renewed worries over road safety.
This year will be one of the hottest and longest Ramadan fasting periods in recent memory; it is a matter of concern for all who are on the road during the period just before breaking the fast.
On the first day of Ramadan, I happened to witness and experience at least three near misses on roads in Abu Dhabi, Dubai and Sharjah.
Watching these dangerous driving habits made me think that it would be helpful for authorities to come out with stricter rules and fines for those who drive dangerously prior to iftar.
In addition, it would be a great move if warnings and messages about the dangers of speeding during this time were made at various iftar tents and prayer halls around the country. It would also be appropriate for religious scholars to offer messages about the dangers of careless driving.
Ramesh Menon, Abu Dhabi
To read it in original, please visit The National Online.

You may also read the below article and actions which followed the above article:

Dubai police report 3,605 traffic accidents since start of Ramadan

Dh258 credit card fee that led to debt of Dh60,000

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Dh258 credit card fee that led to debt of Dh60,000

/The National



ABU DHABI // When KB Muralee was offered his credit card, he was told it would be free for life.

Seven years after using it once, he had an accumulated debt of Dh60,000.
“I used the Standard Chartered credit card for some purchases in India amounting to Dh12,000. Of that, I paid back Dh10,000 on time and later deposited the remaining Dh2,000. My card’s credit limit was Dh15,000.”
A Dh288 late fee for the outstanding amount of Dh2,000 was combined with annual fees, insurance and interest charges to create the mammoth debt.
“I didn’t even want the card, but they insisted that it was free and then said I had to purchase insurance on it,” said Mr Muralee, who is the honorary president of Kerala Social Centre in Abu Dhabi.
After The National approached the bank for comment, Mr Muralee said he was contacted almost immediately with a settlement deal.
“They called and said, ‘OK, pay Dh2,000 and end the matter’.”
In another call, he was asked to pay just Dh500.
In an official statement, Standard Chartered explained: “Upon receiving the complaint, Standard Chartered’s customer care unit contacted the customer and launched an investigation.
“Apparently, the customer had made a purchase on his card in 2005 and has not settled his outstanding balance since then.
“Despite the bank sending him his statement on a regular basis, the customer has ignored settling his credit card which has led to the automatic compilation of late-payment fees and interest on his outstanding balance.
“The bank has contacted the customer and has settled the issue with him.”
Mr Muralee said he refused to pay a single fils on either his credit-card charges or on the settlement, because he believed the charges are baseless.
“I knew it could land me behind bars but I was not afraid of it because it’s entirely the bank’s fault,” he said.
“It’s been mental torture to me, as the bank kept sending me statements throughout these years that I couldn’t get them to resolve.
“It’s very hard for a layman to understand their schemes, paybacks, late fees and hidden charges that they add on without explanation. These banks play like hunters and they wait and watch when you are going to get trapped.”
Other consumers could find themselves in the same situation as Mr Muralee if they don’t read the fine print.
The websites of several local banks use the term “free for life” to refer to credit card products, including Abu Dhabi Commercial Bank, Mashreq Bank, RAK Bank and Lloyd’s TSB.
Standard Chartered is more cautious in its use of the term, but the bank does refer to a “free for life” credit card that is available with certain products, including their Home Suite Package.
“There is absolutely no such thing as a ‘free’ credit card,” said an independent financial adviser from Dubai who did not wished to be identified.
“The banks might say they’re giving you six months free, but that’s as long as you pay back what you owe them before the due date every month.
“The thing is, they do cover themselves: there’s that little asterisk next to ‘free’, which means you should be checking the fine print,” he said.
“But let’s get real: in today’s financial climate? Nothing is for free.
“That’s just a catch-phrase.”
For more in our Consumer Watch series click here.


Whom to call for help


The Central Bank of the UAE regulates banks, exchange houses, and finance and investment companies. You can contact the consumer protection unit of the Central Bank to report problems on  02 691 5290/5453, or email your complaint to complaint@cbuae.gov.ae or log it online at http://www.centralbank.ae


* Anwar Ahmad

My comments as follows:

Showing 3 of 3 comments

  1. RameshMenonAbuDhabi

    It requires lot of boldness and courage for a highly social and community oriented person like KB Muralee to come out in open and openly discuss his harrowing financial experiences as a credit card holder with payment discrepancies. We can easily imagine the plight of those who cannot communicate or do not have any source to cry out. It easily open our eyes to many who affected silently suffering with no clue what so ever to come out the trap they are in. It may also give us answers to absconding of several and deaths here and back in their own home country due these type of debts. UAE Central Bank should conduct a comprehensive check of the credit allocation policy, basis of interest and interest on interest levied to customers and several hidden charges allocated. Banking regulatory authorities should also come out with appropriate rules to restrict the mandatory and explanatory clauses from smaller prints to bigger and bolder ones in all the banking application forms, and have a controlling officer to guide the applicant before approving any credit line to customers about various charges and consequences of payment anomalies. In this case, as they say, a child who cry only will get the milk and Muralee was bold enough to cry and he got his milk and waiver on excessive charges. There are thousands of unlucky others out there who are not so lucky or educated or have contacts.

    To read my comments in original, please visit THE NATIONAL online

Road Safety Campaign – Measures to initiate safe transport of material on city roads

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On a recent visit to Bangalore, I happened to notice trucks transporting sand and other construction materials without appropriate covering of the containers.


It is causing spill on the road, and also dangerous to vehicles following behind. 


A request was submitted to Bangalore Traffic Police to review, observe and consider appropriate guidelines and actions to restrict this.


In return, BTP, have come back informing that they have noted my request and will inform field staff to take necessary action, as appropriate.

Road Safety Campaign – Measures to initiate clear display of number plates

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On a recent trip to Bangalore, I happened to notice that there are many trucks on the Bangalore city roads and highways connecting to it fitted with a Crash Guard at the back, which hide the number plate. Even from close distance, one can never find out the registration number of these vehicles. 

I was thinking of a scenario in which these trucks causing an accident. It will be impossible to track them easily. 

If not already in place, we should have clear guidelines to display the registration number of the vehicles in a clearly visible manner.

A request was submitted to Bangalore Traffic Police to review, observe and consider appropriate guidelines and actions to restrict this.

In return, BTP, have come back informing that they have noted my request and will inform field staff to take necessary action, as appropriate.

Historic landmarks need to be maintained

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Historic Abu Dhabi landmarks not maintained

Authorities need to ensure that proper attention and respect is given to key sights
By Ramesh Menon, Gulf News Reader
Published: July 6, 2012
  • Image Credit: Ramesh Menon/Gulf News Reader
  • An iconic landmark in Abu Dhabi is covered in graffiti and dirt.

I was walking along the airport road of Abu Dhabi towards the corniche, where the historic canon and incense burner shaped landmarks are situated. It has been a prestigious piece for a long time.
The fountain along with its majestic positioning in the middle of high rise buildings on both sides gives a special feeling to whoever visits this central part of Abu Dhabi.
However, walking closer to the fountain and the canon shaped structure, I was astonished with the way it has been damaged and ignored for maintenance. The landmark had tiles missing, grills broken, waste thrown around, and graffiti on its wall.
  • Image Credit: Ramesh Menon/Gulf News Reader
  • The canon shaped structure appears to have been ignored for maintenance.

It gave me an unpleasant feeling of how people take care of these historic landmarks. Some years ago, the prestigious ‘Volcano Fountain’ was demolished, and it’s now history. We don’t know whether this is also an item marked to be demolished in the near future.
I request that the Abu Dhabi authorities give this historic landmark of Abu Dhabi a facelift and also take action against whoever spoils its beauty with graffiti or advertisements. Please take good care of Abu Dhabi’s historic landmarks.
This reader is based in Abu Dhabi
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To read it in original, please visit GULF NEWS online