Although it is the major telecommunications service provider in the UAE, Etisalat still falls short when it comes to providing good customer service.
At Abu Dhabi Airport, the location of the only Etisalat payment machine is unknown even to many of the airport staff. The plight of a visitor can be imagined.
When I tried to deposit money in the machine recently, it would not accept any notes. When I called the Etisalat contact centre to report this error, I failed to convince the operator about the importance of this issue.
He wanted to have the machine’s ID number, which was not displayed. I told him the machine’s location – it is just in front of the Etihad and NBAD offices on the mezzanine floor – but he was adamant about getting this number so he could log the complaint.
I wonder whether the machine was finally repaired. Considering the value of Etisalat’s reach and its prominence in this country, I think it should have a customer support and sales counter at the airport arrivals terminal.
This is especially significant as the airport will be the gateway for all the visitors arriving for the new season of international events, including the Formula One race.
Ramesh Menon, Abu Dhabi
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