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Posted on October 21, 2008 Updated on June 6, 2015

Now, Pay Your Electricity and Water Bills Even from
Outside the UAE Through Mobile Phone

Posted on October 21, 2008

Now, Pay Your Electricity and Water Bills Even from
Outside the UAE Through Mobile Phone
Mary Nammour for KHALEEJ TIMES

DUBAI – Dubai residents will be able to pay their electricity and water bills through their mobile phones within a month.

This follows the signing on Sunday of a Memorandum of Understanding (MoU) between Dubai eGovernment and Dubai Electricity and Water Authority (DEWA). The service, which comes under the mPay service and was initially launched to provide recharge of Salik, has now been extended for the payment of bills by Dewa customers.

Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, said the service would help save time and efforts of customers. “This will make it a lot easier to pay DEWA bills. Even if the customers are not in the UAE, they can still pay the bills by the mPay service,” he said. Salem Al Shair, eServices director of Dubai eGovernment, said: “This will certainly benefit a large number of DEWA customers who can now pay their utility bills through mobile phones.” Registration for the mPay service is free and clients can sign up on the mPay’s web portal. Meanwhile, DEWA and Emirates NBD have also signed an MoU to offer direct debit payment facility to ENBD account-holders.

Dubai Immigration Offers Value-added Online Services for Customers

Posted on October 21, 2008

Dubai Immigration Offers Value-added Online Services for Customers
Staff reporter KHALEEJ TIMES 21 October 2008

DUBAI – The Dubai Naturalisation and Residency Department (DNRD) unveiled a number of value-added customer care automated services at the ongoing Gitex-2008 which aims at offering customers the opportunity to make best use of the new technologies to process their various applications, according to a Press release on Sunday.

Following on the success of its highly acclaimed service ‘Amer’ which provides customers with prompt answers to all their DNRD related enquiries, the department will now receive enquiries and requests through a variety of initiatives including online chatting through the web site http://www.amer.ae, and video calling through 3G technology on mobile phones, in addition to the Toll-free (8005111), fax number (04- 3981177) and the email (amer@dnrd.ae).

Customers can also follow up on the processing of their transactions through self-service kiosks that will be set in various locations to simplify procedures and provide convenient services for customers.

The kiosk allows customers to perform a variety of operations without the need to visit DNRD’s counters including applying for and enquiring about visa status as well as printing your own residence visa and other types of visas.

Nationals will also have the facility to renew their passports instantly through this system.

Another initiative, which was introduced, is called the Mobile visa service ‘M-Visa’. Upon issuance of entry visa permits (all types included), customers receive instant notifications via email and text messages in a form of a barcode.

Upon arrival at any of UAE entry points through Dubai, the barcode scanner set up at the DNRD checkpoints will read the details of the entry permit directly from the mobile devices of the visitors.