System to monitor ministries

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System to monitor ministries
Gulf News Report/Published: July 14, 2007, 23:31

Dubai: His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has announced the setting up of a special team of “mystery clients” and an integrated system of performance management to monitor ministries’ achievements and ensure proper implementation of the federal government strategy.

The announcement was made at a Cabinet meeting, held in an informal setting in Dadna in Fujairah yesterday, and was attended by Shaikh Hamdan Bin Zayed Al Nahyan, Deputy Prime Minister.

The two-day Cabinet meeting reflects Shaikh Mohammad’s keenness to adopt a flexible approach in government administration and follow up the progress of work on the government strategy that was approved by President His Highness Shaikh Khalifa Bin Zayed Al Nahyan in April.

The Cabinet reviewed the strategic action plans for 2008-2010 along with creative initiatives and key programmes adopted by ministries to achieve the strategy’s goals.

Shaikh Mohammad expressed satisfaction at the team spirit demonstrated by the ministerial working groups and termed it one of the most significant achievements of the strategy.

He also stressed the need to implement programmes and initiatives according to the specified timeframes and keep updating them to achieve better results and keep pace with the UAE’s rapid economic growth in the last few years.

During the meeting, Shaikh Mohammad announced that an integrated system is being developed to keep track of the performance of all ministries and ensure that the strategy’s recommendations are being implemented.

The Prime Minister’s Office was tasked with preparing the performance reports which will be submitted to Shaikh Mohammad.

Stress on e-governance

As part of the system, a special team of “mystery clients” – government officials whose identity will not be disclosed – will be formed to monitor performance of ministries, and will directly report to Shaikh Mohammad.

He also called for widening the e-government programme and bringing 50 per cent of public services into e-services by the end of 2008 and 90 per cent by the end of 2010. He urged ministries to work towards achieving at least 70 per cent customer satisfaction.

Key decisions: What the Cabinet decided to implement

Establish an integrated system for performance management
Set up a special team of mystery clients
Implement action plans of government strategy within specified timetables
Widen e-government programmes and converting 50 per cent of public services into online services by 2008
Achieve 70 per cent of customer satisfaction for all ministries

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